The general Conditions of Carriage of Austrian Airlines Group apply. The following additional provisions apply, and take precedence in the event of inconsistencies with the General Conditions of Carriage.
Travel documents
Depending on the destination, the passenger receives either a `no-tix service` (ticketless flying) and booking confirmation via e-mail or a Lauda Air flight coupon via e-mail.
Upon presentation of a valid identity card or passport and booking number at check-in (by means of a booking confirmation in case of the `no-tix service` or a flight coupon if not the `no-tix service`), the passenger receives the boarding card for the flight booked.
Transportation without valid documents (without no-tix or Lauda Air flight coupons) is not accepted. No-tix or Lauda Air flight coupons are only valid on the flight dates selected and at the respective applicable fare conditions.
All passengers are personally responsible for observing all provisions important for the performance of the journey (e.g. booking confirmation in the case `no-tix service`/booking number or Lauda Air flight coupon, passport, visa and health regulations, including those for animals carried with the passenger and for the completeness of the travel documents. In the event of non-fulfilment, we are entitled to refuse transportation and to invoice the passenger for any costs and disadvantages arising as a result.
Rebooking
Rebooking and/or changing the passenger name is considered to have taken place if, at the request of the passenger and with seating capacity still free, the flight deadline, destination, a departure and/or return airport is changed before individual departures, 7 days before departure at most.
Rebooking and/or changing the passenger name of departures originally booked at a high fare to departures at a lower fare are possible while maintaining the original fare. In the event of rebooking and/or changing the passenger name, the difference from the current and if necessary higher fare is to be paid. In all cases, however, charges of Euro 25.00 per passenger become due.
Rebooking and/or changing the passenger name can only be done by telephone.
Compensation of any type is excluded for sections of a journey not used.
When rebooking and/or changing the passenger name, charges can only be paid using the permitted credit cards. Rebooking charges do not apply in the case of infants (babies). No reduction is granted on the rebooking charge.
Withdrawal of passenger / cancellation
Cancellation of the booked flight or another confirmed service (such as the transportation of an animal or special requests) must be communicated to us in writing, giving the booking number, before the beginning of the journey.
E-mail address: info@laudaair.com
30 days or more before the beginning oft the journey | 10% of the price |
from 20 to 29 days before the beginning of the journey | 25% of the price |
from 10 to 19 days before the beginning of the journey | 50% of the price |
from 4 to 9 days before the beginning of the journey | 65% of the price |
from 3 days (72 hours) before the beginning of the journey | 85% of the price |
from 24 hours before departure | 100% of the price |
Under Austrian law, the passenger is at liberty to prove to us that the damages incurred by us do not exist or are significantly lower than the package demanded by us.
The provision also applies if the passenger does not reach the flight at the time shown or is excluded from the flight due to incomplete travel documents.
It is recommended that passengers take out travel cancellation insurance (see link to European Travel Insurance).
Reductions
Lauda Air grants the following reductions on the applicable fare (including taxes and charges) (except special offers explicitly described as such):
- infants under 2 years of age receive an 85% reduction on the applicable fare (including taxes and charges);
- children between their 2nd birthday and 12th birthday receive a 25% (30% on long-haul flights) reduction on the applicable fare (including taxes and charges).
The age at the beginning of the journey is decisive. Lauda Air reserves the right to carry out age verification. In the event of deviations, settlement will be according to the appropriate applicable fare. Infants under 2 years of age do not have a right to a seat. The maximum number of infants permitted on board is one per adult.
Confirmation of flights
The passenger is obliged to have the flight time confirmed by telephone on the last working day (Mon - Fri, 9 h 17 h / Caution: local time Vienna) before the return flight on the following telephone number: +43 (0)5 1766 76700
Should the passenger miss the flight back due to this confirmation not having taken place, a claim to transportation or refund no longer exists. To avoid complete cancellation of a flight, Lauda Air can in exceptional cases entrust another air freight carrier with the transportation or employ another aircraft for the tranportation.
Size of hand luggage
The maximum size and maximum weight of luggage not checked in are 55 cm x 40 cm x 23 cm and 8 kg respectively. It must also either fit beneath the seat in front of you or into a luggage compartment. Otherwise, it must be checked in.
New safety regulations for hand luggage as of November 6th 2006
As of 6 November 2006, new safety regulations for hand luggage apply to all departures and onward flights from EU airports as well as Iceland, Norway and Switzerland in order to meet the requirements of the the revised, EU-wide Security Regulations. Liquids, gels and sprays not exceeding 100 ml per container are allowed to be carried in the hand luggage. These items must be packed all together in one transparent, re-sealable plastic bag with a maximum one litre capacity. One bag is permitted per person. The execptions are baby food (if children are also travelling), special dietary requirements (e.g. for medical purposes) and medication that passengers need during the flight. For medicines and dietary products a medical confirmation or a prescription have to be carried along. Laptops and electronic equipment such as mobile phones, mp3 players, digital cameras as well as jackets and coats will be screened separately at the security controls. |
Liquids, sprays and gels that are purchased in a duty free shop at an European airport or on board of an aircraft registered in the EU will be handed out to the passenger in a sealed plastic bag, in which it has to be transported.
To enable smooth handling, the Austrian Airlines Group recommends to pack all baggage accordingly. All items and bags that do not meet these requirements may not be taken on board the aircraft. Due to intense security controls and new procedures, passengers should plan for longer waiting times especially in the first weeks after launching the new EU regulation.
Seat reservations
Seat reservations cannot be made on your Lauda Air leisure flight. We recommend that you make use of our leisure flight day before check-in or WEB Check-In service.
Previous day Check-In for leisure flights
Trainstation "Wien Mitte"-CAT counter: until 11pm (24h before dep.)-no bulky baggage and only available to passengers with a valid CAT-ticket
Vienna / VIE: 2pm - 4pm and 8pm - 10pm the previous day
Graz / GRZ: 7pm - 9pm the previous evening for all departures the next day
Klagenfurt / KLU: 7pm - 8.45pm the previous evening for all departures the next day
Linz / LNZ: 8pm - 10pm the previous evening for departures up to 12am the next day
Salzburg / SZG: 7.30pm - 9pm the previous evening for all departures the next day (Check-In counter No.4)
Innsbruck / INN: until 7.15 pm (24h before departure)
Please note that Lauda Air is not able to offer "previous day Check-In" in case of rebooking to another airline.